Frequently Asked Questions
Everything you need to know about your JNCO order and our iconic wide-leg styles.
How do I determine the correct size for JNCO jeans?
Since our heritage fits feature extra-wide legs, we recommend measuring your waist and checking our specific size guide. Most styles are designed to sit at the natural waist; if you prefer a lower rise, consider sizing up.
What is your return policy for domestic orders?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition drops may be final sale.
How long will it take for my order to ship?
Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, JNCO Los Angeles ships to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination and weight of the package.
How should I care for my denim to ensure it lasts?
To preserve the wash and fabric integrity, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid high heat to prevent shrinkage and maintain the original silhouette.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within a very short window. Please contact our support team immediately with your order number.